Terms & Conditions
Blackout Electrics Ltd
Terms and Conditions for Electrical Services
Last updated: 14 July 2026
1. About us
Blackout Electrics Ltd provides electrical installation, inspection, testing, fault-finding, repair and related services to homeowners, landlords and businesses.
Company name: Blackout Electrics Ltd
Trading name: Blackout Electrics
Company number: 17305299
Registered office: 15 Rivermead House, Thames Street, Sunbury-on-Thames, TW16 5QN
Email: matt@blackoutelectrics.co.uk
Telephone and WhatsApp: 07908 610854
In these Terms and Conditions, “Blackout Electrics”, “we”, “us” and “our” refer to Blackout Electrics Ltd.
2. About these Terms and Conditions
These Terms and Conditions apply whenever we provide a quotation, inspection, electrical installation, repair, testing service, report or other electrical service.
They apply to both:
Consumer Customers: individuals purchasing services mainly for personal use at their home or another residential property; and
Business Customers: companies, partnerships, landlords acting in the course of business, managing agents, developers, public bodies and individuals purchasing services mainly for business purposes.
Some clauses apply differently to Consumer Customers and Business Customers. Where this happens, the relevant distinction is explained.
Nothing in these Terms and Conditions affects a Consumer Customer’s statutory rights.
3. Definitions
In these Terms and Conditions:
Contract means the agreement between the Customer and Blackout Electrics for the Services.
Customer, you and your mean the individual or organisation purchasing the Services.
Quotation or Quote means our written description of the Services and anticipated price.
Services means the electrical and related work described in the Quote, booking confirmation, job sheet or other written agreement.
Site means the home, property, premises or location where the Services are to be provided.
Variation means an agreed change to the scope, price, specification or timing of the Services.
Writing includes email, text message, WhatsApp and other electronic communication capable of being retained.
4. How the Contract is formed
A Contract is formed when:
you accept our Quote in writing;
you sign an acceptance form;
you pay a requested deposit;
you confirm that we should begin the Services;
you book an agreed appointment following confirmation of our charges; or
you otherwise clearly instruct us to proceed.
You should read these Terms and Conditions before accepting the Quote or asking us to begin work.
The Contract consists of:
the accepted Quote or booking confirmation;
any subsequent written Variations;
these Terms and Conditions; and
any other documents expressly incorporated into the Contract.
If there is a conflict, the accepted Quote and any subsequent written Variation will take priority over these Terms and Conditions.
5. Our Services
Depending on the agreed scope, our Services may include:
fault finding and electrical repairs;
consumer-unit or fuse-board upgrades;
electrical rewiring;
electrical installation work;
lighting and outdoor power;
sockets, switches and electrical fittings;
EV charger installation;
Electrical Installation Condition Reports;
electrical testing and certification;
landlord electrical inspections;
commercial electrical work;
remedial electrical work; and
emergency or urgent electrical assistance.
Only the Services specifically included in the accepted Quote or booking confirmation form part of the Contract.
Recommendations, options or possible future work discussed during an inspection are not included unless they are separately agreed.
6. Standard of work
We will provide the Services:
with reasonable care and skill;
using appropriately skilled personnel;
in accordance with applicable electrical safety requirements;
in accordance with relevant laws, regulations and industry standards;
using materials that are suitable for their intended purpose; and
substantially in accordance with the agreed scope.
Where applicable, work will be carried out in accordance with the relevant edition of BS 7671 and applicable Building Regulations.
Electrical work frequently involves existing wiring, concealed components and installations completed by others. We cannot guarantee the condition, compliance or future performance of parts of an electrical system that we have not installed, accessed or tested.
7. Quotations and estimates
Unless stated otherwise, a Quote remains valid for 30 days from its date.
A Quote will normally be based on:
information supplied by the Customer;
photographs or videos supplied by the Customer;
the visible and reasonably accessible condition of the Site;
the anticipated scope of work;
material and labour costs at the time of quotation; and
normal working access and conditions.
A fixed Quote will not normally change unless:
the Customer requests a Variation;
information supplied by the Customer was inaccurate or incomplete;
concealed or unforeseen conditions are discovered;
additional work is required to make the installation safe or compliant;
access is materially different from what was reasonably anticipated;
a third-party authority or network operator imposes an additional requirement; or
material specifications or quantities are changed by agreement.
Where we provide an estimate rather than a fixed Quote, the final price may differ according to the actual labour, materials and work required. We will explain that the price is an estimate before the Contract is formed.
We will not deliberately carry out material additional work without the Customer’s agreement, except where immediate action is reasonably necessary to remove or reduce an electrical danger.
8. Prices and VAT
The Quote will state:
the agreed price or method of calculating the price;
any call-out or inspection charge;
any deposit or stage-payment requirements;
whether materials are included;
whether parking, permits, tolls or similar charges are included; and
whether VAT is included or payable.
No VAT will be added unless it is legally applicable and shown or explained in the Quote or invoice.
Where unforeseen additional charges arise, we will explain them and seek approval before proceeding wherever reasonably possible.
9. Deposits
We may require a deposit before:
reserving significant installation time;
ordering equipment;
ordering bespoke or special-order materials;
beginning a larger project; or
confirming an agreed start date.
The amount and payment date will be stated in the Quote.
Deposits may be used towards materials, equipment, administration and reserved labour.
A deposit is not automatically non-refundable. If the Customer cancels, we may retain or deduct only those amounts that fairly reflect:
work already completed;
materials reasonably ordered for the Contract;
non-returnable or bespoke items;
supplier cancellation or restocking charges;
reasonable administration costs; and
other direct losses we cannot reasonably avoid.
Consumer cancellation rights are explained in sections 24 to 27.
10. Access to the Site
The Customer must provide:
safe and reasonable access to the Site;
access to relevant electrical equipment, meters, consumer units and circuits;
any necessary keys, codes, parking arrangements or security permissions;
a working environment free from unreasonable hazards;
relevant information about the property and existing installation; and
access to electricity, water or other facilities reasonably required for the Services.
The Customer should remove or protect fragile, valuable or sensitive belongings near the working area.
Unless agreed otherwise, the Customer is responsible for moving furniture, stored items and other obstructions that prevent reasonable access.
We may refuse to begin or continue work if we reasonably believe that:
the Site is unsafe;
access is inadequate;
there is a risk to our personnel or another person;
asbestos or another hazardous material may be present;
the Customer has requested unlawful or unsafe work; or
abusive, threatening or inappropriate behaviour occurs.
11. Missed appointments and inability to gain access
If we attend an agreed appointment but cannot gain access or cannot safely carry out the Services because of something within the Customer’s control, we may charge a reasonable amount for:
attendance and travel;
reserved labour time;
parking or access charges;
materials specially brought to the Site; and
other direct costs reasonably incurred.
Any charge will reflect our reasonable loss and will not be imposed as a penalty.
If we need to rearrange an appointment, we will provide as much notice as reasonably possible.
12. Permissions and approvals
The Customer is responsible for obtaining any permission required from:
the property owner;
a landlord;
a freeholder;
a managing agent;
a mortgage provider;
a local authority;
a planning authority; or
another person with an interest in the Site,
unless the Quote expressly states that we will obtain that permission.
For EV chargers, new supplies, significant load changes or other relevant work, communication with the Distribution Network Operator or another third party may be required. The Quote will identify whether this is included in our Services.
We are not responsible for delay caused by the Customer’s failure to obtain a necessary permission.
13. Existing electrical installations
Before beginning work, we may need to inspect or test part of the existing installation.
Existing electrical installations may contain:
defective wiring;
inadequate earthing or bonding;
overloaded circuits;
damaged accessories;
undocumented alterations;
hidden joints;
non-compliant work completed by others;
inaccessible equipment; or
faults that only become apparent once circuits are isolated or tested.
If we discover a dangerous or materially defective condition, we will explain the issue and recommend appropriate action.
Where necessary for safety, we may isolate an unsafe circuit or item of equipment. We will not reconnect an installation that we reasonably believe would create an immediate danger.
Additional investigation or remedial work will be treated as a Variation unless already included in the Quote.
14. Concealed and unforeseen conditions
Some electrical work requires access behind walls, floors, ceilings, cupboards, fittings or external surfaces.
We will take reasonable care, but we cannot confirm the condition or route of concealed wiring, pipes, structures or other services before they are exposed or detected.
If unexpected conditions are discovered, we may:
pause the Services;
make the area electrically safe;
explain the issue;
revise the proposed method;
recommend further investigation; and
provide a price for additional work.
We are not responsible for pre-existing defects or concealed conditions that could not reasonably have been identified before work began.
15. Making good and decorative work
Electrical installation may require cutting, drilling, lifting floor coverings, opening walls or ceilings, or disturbing existing finishes.
We will take reasonable care to minimise unnecessary disruption.
Unless expressly included in the Quote, the Services do not include:
plastering;
decorating;
painting;
tiling;
specialist flooring repairs;
carpentry;
landscaping; or
reinstatement of specialist finishes.
We will leave working areas reasonably tidy and will explain any making-good work that remains necessary.
16. Materials and equipment
Unless agreed otherwise, we will select materials and equipment that are reasonably suitable for the intended work.
Images, samples, brochures and online photographs are illustrative. Minor differences in appearance, finish, colour, dimensions or product design may occur.
Where a specified product is unavailable, we will discuss an appropriate alternative with the Customer before using it.
Manufacturers may change products, specifications, software, compatibility and warranty arrangements without our control.
Ownership of unused materials supplied by us remains with Blackout Electrics until they have been paid for in full.
17. Customer-supplied equipment
Where the Customer asks us to install equipment or materials supplied by the Customer:
the Customer is responsible for ensuring the correct item has been purchased;
we may inspect the item before installation;
we may refuse to install it if it appears damaged, unsuitable, unsafe, incompatible or non-compliant;
additional work required because of incompatibility may be charged separately;
our workmanship guarantee applies to our installation work but not to a defect in the Customer-supplied product; and
the Customer will normally need to pursue product warranty claims with the retailer or manufacturer.
We are not responsible for delay caused by late, incomplete, incorrect or damaged Customer-supplied equipment.
18. Variations and additional work
Either party may propose a Variation.
Where reasonably possible, a Variation will be agreed in writing and will explain:
the additional or reduced work;
any change to the price;
any change to the estimated completion date; and
any effect on materials or certification.
Where urgent instructions are given verbally at the Site, we may confirm the Variation afterwards in writing.
If the Customer asks us to carry out additional work but a price cannot reasonably be calculated immediately, the work may be charged using our agreed labour rates plus materials and other reasonable costs.
19. Dates and times
We will make reasonable efforts to attend and complete the Services on agreed dates.
Unless expressly confirmed as guaranteed, dates and times are estimates rather than strict deadlines.
Work may be delayed by matters outside our reasonable control, including:
unsafe conditions;
concealed defects;
additional work;
material shortages;
supplier delays;
illness or emergency;
severe weather;
road or access disruption;
utility-company or network-operator requirements;
delays by other contractors;
late Customer decisions; or
failure to obtain necessary permissions.
We will communicate material delays and arrange revised dates where reasonably possible.
20. Working hours
Unless agreed otherwise, standard work will be carried out during our normal working hours.
Emergency, evening, weekend or bank-holiday work may carry additional charges. These charges will be explained before attendance wherever reasonably possible.
21. Testing, inspection and certification
Where testing, inspection or certification is included, we will carry it out in accordance with the agreed scope and relevant requirements.
An Electrical Installation Condition Report or similar inspection:
records the condition of the accessible installation at the time of inspection;
may involve representative sampling where permitted;
is subject to recorded limitations;
does not necessarily involve opening every accessory or inspecting every concealed cable;
does not guarantee that a concealed or intermittent fault does not exist; and
is not a guarantee of the installation’s future performance.
Any limitations, inaccessible areas or agreed exclusions will be recorded where appropriate.
Where certification or notification is legally required and included in our Services, we will provide or arrange the relevant documentation following completion and satisfactory testing.
Certification may be delayed if:
further remedial work is required;
part of the installation cannot be safely energised;
information required from the Customer is outstanding; or
a relevant authority or third-party system experiences delay.
22. EV chargers and connected equipment
EV chargers and other connected electrical products may depend on:
suitable mobile or Wi-Fi coverage;
manufacturer applications;
third-party servers;
energy tariffs;
internet access;
software updates;
compatible vehicles; and
services provided by electricity suppliers or other organisations.
We will carry out the electrical installation included in the Quote, but we cannot guarantee the continued availability, functionality or performance of third-party applications, tariffs, software or online services.
The Customer is responsible for maintaining relevant accounts, passwords, internet services and compatible devices unless otherwise agreed.
23. Emergency and fault-finding work
Fault finding is investigative by nature. The time required and the cause of a fault may not be known before investigation begins.
Unless a fixed price has been agreed, fault finding may be charged according to:
attendance;
time spent investigating;
testing;
materials used;
parking and travel charges; and
any agreed emergency or out-of-hours rate.
Payment for fault-finding work is due even where:
the fault is intermittent;
the fault cannot be reproduced during attendance;
further investigation is recommended;
the fault lies in equipment outside our scope; or
the Customer chooses not to proceed with the recommended repair.
We will explain our findings and any recommended next step.
24. Consumer cooling-off rights
This section applies only to Consumer Customers.
Where a Contract is made:
online;
by telephone;
by email or message;
away from our business premises; or
during a visit to the Customer’s home,
the Customer may have a legal right to cancel the Contract within 14 days without giving a reason.
The cancellation period normally begins on the day after the Contract is formed.
To cancel, the Customer must send a clear statement explaining the decision to cancel. The model form in Schedule 1 may be used, but it is not compulsory.
The cancellation request should be sent to:
Email: matt@blackoutelectrics.co.uk
Address: Blackout Electrics Ltd, 15 Rivermead House, Thames Street, Sunbury-on-Thames, TW16 5QN
Cancellation is effective if the notice is sent before the cancellation period expires.
25. Starting work during the cooling-off period
A Consumer Customer may ask us to begin the Services before the 14-day cancellation period has ended.
Before beginning, we may ask the Customer to confirm:
an express request for the Services to begin early;
an understanding that payment will be due for Services provided before cancellation; and
where the Services are completed in full, an acknowledgement that the cancellation right will be lost once the Contract has been fully performed.
Suggested early-start wording is included in Schedule 2.
If the Customer asks us to begin and then cancels during the cooling-off period, the Customer must pay a proportionate amount for the Services provided up to the time of cancellation.
This may include reasonable charges for:
labour already provided;
an inspection or fault-finding visit;
materials installed or used;
necessary replacement parts;
work completed; and
other Services supplied at the Customer’s request.
If the Services have been fully completed following the Customer’s express request and acknowledgement, the statutory cancellation right may no longer apply.
26. Urgent repairs
A statutory cooling-off right may not apply to work that a Consumer Customer specifically asks us to carry out during an urgent visit for repairs or maintenance.
This exception is limited to the urgent work specifically requested and replacement parts reasonably required to carry it out.
Additional work or products not necessary for the urgent repair will remain subject to the normal consumer rules where applicable.
We will explain the expected charges before beginning urgent work wherever reasonably possible.
27. Cancellation outside the cooling-off period
The Customer may cancel scheduled Services by contacting us as early as possible.
Where no statutory cancellation right applies, or the statutory period has expired, we may charge a reasonable amount reflecting:
work already completed;
reserved labour that cannot reasonably be rebooked;
materials already ordered;
bespoke or non-returnable materials;
supplier cancellation or restocking charges;
permits or administration already arranged; and
other direct losses caused by the cancellation that we could not reasonably avoid.
We will take reasonable steps to reduce avoidable losses.
We will not impose a cancellation charge that is disproportionate to our actual reasonable loss.
28. Our right to suspend or cancel the Services
We may suspend or cancel the Services where:
an invoice or agreed stage payment remains overdue;
the Customer does not provide safe access;
the Site presents an unreasonable health or safety risk;
the Customer requests unlawful or unsafe work;
necessary permissions are absent;
the Customer materially breaches the Contract;
abusive or threatening behaviour occurs;
we discover circumstances that make the agreed work unsafe or impractical; or
an event outside our reasonable control prevents performance.
We will explain the reason and provide reasonable notice where circumstances allow.
The Customer must pay for Services properly completed, materials reasonably ordered and other costs fairly incurred up to suspension or cancellation.
29. Payment terms
The payment schedule will be stated in the Quote or invoice.
Unless otherwise agreed:
deposits are payable before work or material ordering begins;
stage payments are payable when the relevant stage is reached;
invoices to Consumer Customers are payable within seven calendar days;
invoices to Business Customers are payable within 30 calendar days; and
emergency or small-job invoices may be payable immediately following completion where this was explained before the work began.
Payment may be made using the payment methods shown on the invoice.
The Customer must pay undisputed amounts by the due date even if another part of an invoice is being queried.
If an invoice appears incorrect, the Customer should contact us promptly with details.
30. Late payment
If a Consumer Customer does not pay an undisputed invoice, we may:
send payment reminders;
suspend further non-urgent work after reasonable notice;
recover court fees and other amounts legally recoverable; and
refer the debt for lawful recovery action.
We will not charge a Consumer Customer a disproportionate late fee.
For Business Customers, we reserve the right to claim statutory interest, fixed compensation and reasonable recovery costs under applicable late-payment legislation.
31. Workmanship guarantee
Unless the Quote provides a different period, our installation workmanship is guaranteed for 12 months from completion.
If a workmanship issue arises during that period, the Customer should:
notify us promptly;
provide reasonable details, photographs or other information;
avoid allowing another contractor to alter the relevant work before we inspect it, except in an emergency; and
provide reasonable access for investigation and remedial work.
Where the problem was caused by our defective workmanship, we will carry out appropriate remedial work without charge.
The workmanship guarantee does not cover:
normal wear and tear;
accidental or deliberate damage;
misuse, neglect or inadequate maintenance;
alterations or repairs by another person;
defects in Customer-supplied equipment;
failure of a manufacturer’s product;
pre-existing installation defects;
pest, water, fire, structural or environmental damage;
utility-supply problems;
internet, app or third-party service failures; or
use contrary to our advice or the manufacturer’s instructions.
This guarantee is additional to, and does not replace, a Consumer Customer’s statutory rights.
32. Manufacturer warranties
Materials and equipment may be covered by a manufacturer’s warranty.
Where appropriate, we will provide available warranty information or proof of purchase.
Manufacturer warranties are subject to the manufacturer’s own terms, exclusions and claim procedures.
A manufacturer’s refusal of a product warranty does not affect any separate legal responsibility we may have for our installation work.
33. Problems with the Services
If the Customer believes there is a problem with our Services, the Customer should contact us as soon as reasonably possible.
We should be given a reasonable opportunity to:
inspect the alleged problem;
review relevant documentation;
determine the cause; and
carry out appropriate remedial work.
For Consumer Customers, where Services have not been provided with reasonable care and skill, legal remedies may include repeat performance or an appropriate price reduction.
Nothing in these Terms and Conditions removes those rights.
If an investigation establishes that the problem was not caused by our work, we may charge a reasonable inspection or attendance fee, provided that the possibility of that charge was explained before the visit.
34. Complaints
Complaints should be sent to:
Email: matt@blackoutelectrics.co.uk
Telephone: 07908 610854
Address: Blackout Electrics Ltd, 15 Rivermead House, Thames Street, Sunbury-on-Thames, TW16 5QN
Please include:
your name and contact information;
the Site address;
the invoice, quotation or job reference;
a description of the concern; and
any relevant photographs or documents.
We will acknowledge a formal complaint within five working days and aim to provide a substantive response within 14 working days.
More complex matters may take longer, particularly where an inspection, manufacturer response, insurer or third-party report is required. We will provide progress updates where appropriate.
35. Our responsibility for loss or damage
Nothing in these Terms and Conditions excludes or restricts liability where doing so would be unlawful, including liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
deliberate misconduct; or
a Consumer Customer’s statutory rights.
For Consumer Customers, we are responsible for reasonably foreseeable loss or damage directly caused by our failure to perform the Contract with reasonable care and skill.
We are not responsible for loss or damage caused by:
pre-existing defects;
inaccurate or incomplete information supplied by the Customer;
concealed conditions that could not reasonably have been identified;
the Customer’s failure to follow safety or maintenance advice;
work carried out by another person;
defective Customer-supplied products;
utility interruptions outside our control;
third-party applications or online services; or
events outside our reasonable control,
except to the extent that the loss was caused or increased by our failure to use reasonable care and skill.
36. Business losses
This section applies only to Business Customers.
To the fullest extent permitted by law, we will not be liable for:
loss of profit;
loss of revenue;
loss of anticipated savings;
loss of contract;
loss of business opportunity;
loss of goodwill or reputation;
loss or corruption of data;
business interruption; or
indirect or consequential loss.
This exclusion does not apply where the relevant liability cannot legally be excluded.
The Business Customer is responsible for arranging suitable business-continuity, data-backup and insurance measures.
37. Customer belongings and electronic data
The Customer should remove, cover or protect valuable, fragile or sensitive belongings from working areas.
Before we isolate power, the Customer should safely shut down and back up computers, servers, security systems and other sensitive equipment.
We will take reasonable care when isolating and restoring electrical supplies but are not responsible for data loss or equipment failure resulting from a pre-existing defect, inadequate backup, defective equipment or a utility interruption outside our control.
38. Damage caused during necessary work
Some minor disturbance may be unavoidable when carrying out electrical installation and repair work.
We will take reasonable care to avoid unnecessary damage.
We are responsible for physical damage directly caused by our negligence, but not for:
unavoidable access work explained or reasonably inherent in the agreed Services;
deterioration caused by the age or condition of existing materials;
finishes that cannot reasonably be matched;
hidden defects exposed during the work; or
damage caused by another person or pre-existing condition.
Any making-good work included in the Contract will be stated in the Quote.
39. Waste and removed equipment
Unless otherwise agreed, we will remove ordinary electrical waste generated by our Services where it is reasonable and lawful to do so.
The Customer remains responsible for:
unrelated existing waste;
hazardous waste not created by us;
asbestos-containing materials;
building waste generated by other contractors; and
items the Customer has asked to retain.
Removed equipment may be disposed of unless the Customer asks to retain it before removal.
40. Subcontractors
We may use appropriately skilled employees or subcontractors to provide part of the Services.
We remain responsible for the Services we have contracted to provide.
The Customer may not instruct or pay our subcontractors directly in relation to the Contract without our agreement.
41. Photographs
We may take photographs of:
the electrical installation;
defects;
test results;
work in progress;
completed work; and
relevant Site conditions.
Photographs may be retained as part of the job record, safety evidence, certification process or warranty record.
We will obtain the Customer’s permission before using identifiable photographs of the property for general advertising or social media, unless identifying information has been removed and the property cannot reasonably be recognised.
42. Personal information
We process personal information in accordance with our Privacy Policy.
Information may be used to:
respond to enquiries;
prepare quotations;
arrange and provide Services;
maintain safety and certification records;
issue invoices;
manage warranties and complaints; and
meet legal and regulatory obligations.
Our Privacy Policy is available on our website or on request.
43. Events outside our control
Neither party will be responsible for delay or failure caused by an event outside its reasonable control.
Such events may include:
severe weather;
flood, fire or natural disaster;
illness or accident;
industrial action;
shortages of labour or materials;
transport disruption;
power, communication or internet failure;
acts or restrictions of government;
war, terrorism or civil disorder;
supplier or manufacturer failure; or
action by a utility company, network operator or authority.
The affected party must take reasonable steps to reduce the impact of the event.
If the delay becomes substantial, either party may cancel the uncompleted part of the Contract. The Customer must pay for Services already completed and reasonable costs already incurred.
44. Communications and notices
Routine communications may be sent by:
email;
text message;
WhatsApp;
telephone; or
post.
The Customer is responsible for keeping contact details up to date.
A formal cancellation, complaint or legal notice should be sent by email or post using the contact details in these Terms and Conditions.
45. Transfer of the Contract
The Customer may not transfer the Contract to another person without our written agreement.
We may transfer or subcontract our rights and responsibilities where this does not reduce the Customer’s rights or protections.
46. Third-party rights
Unless expressly stated otherwise, a person who is not a party to the Contract has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999.
This does not prevent a landlord, property owner or other authorised person from receiving a report or certificate where agreed or legally required.
47. If part of the Contract is invalid
If any provision of the Contract is found to be unlawful, unfair or unenforceable, that provision will be treated as removed or modified only to the minimum extent necessary.
The remainder of the Contract will continue to apply.
48. Delayed enforcement
If either party delays enforcing a right, this does not mean that the right has been waived.
A waiver is effective only where it is clearly given.
49. Entire agreement
The Contract records the agreement between the parties concerning the Services.
For Consumer Customers, this clause does not exclude responsibility for statements or information that form part of the Contract under consumer law.
For Business Customers, the Customer confirms that it has not relied on a statement not recorded in the Contract, except where the statement was fraudulent.
50. Governing law and courts
The Contract is governed by the law of England and Wales.
A Business Customer agrees that the courts of England and Wales will have exclusive jurisdiction.
A Consumer Customer may bring proceedings in the courts applicable to the part of the United Kingdom in which they live. Nothing in these Terms and Conditions removes any mandatory consumer protection available in that jurisdiction.