Privacy Policy

Last updated: 14 July 2026

1. About this privacy policy

Blackout Electrics Ltd respects your privacy and is committed to protecting your personal information.

This privacy policy explains how we collect, use, store and share personal information when you:

• visit our website;

• request a callback or submit an enquiry;

• contact us by telephone, email, text message or WhatsApp;

• ask us to provide a quotation;

• arrange an inspection, installation, repair or other electrical service;

• become a customer, supplier or business contact; or

• otherwise communicate with us.

This policy applies to our website and to personal information processed as part of providing our electrical services.

2. Who we are

Blackout Electrics Ltd is the data controller responsible for the personal information described in this policy.

Company name: Blackout Electrics Ltd
Company number: 17305299
Registered office: 15 Rivermead House, Thames Street, Sunbury-on-Thames, TW16 5QN
Email: matt@blackoutelectrics.co.uk
Telephone and WhatsApp: 07908 610854

In this policy, “Blackout Electrics”, “we”, “us” and “our” refer to Blackout Electrics Ltd.

3. Personal information we collect

The personal information we collect will depend on how you interact with us.

Contact and identity information

This may include:

• your name;

• email address;

• telephone number;

• home, business, property or job address;

• preferred method of contact; and

• the name of your business or organisation, where relevant.

Enquiry and job information

This may include:

• details of the electrical work or problem you have contacted us about;

• information about your property, premises or electrical installation;

• photographs or videos that you send to help us understand the work required;

• appointment availability and access instructions;

• information required to prepare a quotation or carry out the work;

• landlord, tenant, managing agent or business contact details;

• inspection, testing and certification information; and

• details of previous work, warranties, repairs or recommendations.

Please avoid sending sensitive personal information unless it is genuinely necessary for us to provide the requested service.

Contract, quotation and financial information

This may include:

• quotations, estimates and agreed scopes of work;

• contracts and customer instructions;

• invoice and payment records;

• deposit and outstanding balance information;

• details of cancelled or rearranged appointments; and

• records required for accounting, insurance, warranty or tax purposes.

We do not normally retain full payment-card details. Where electronic payments are accepted, payment information may be processed by the relevant bank or payment-service provider.

Communication information

We may retain records of communications between you and Blackout Electrics, including emails, callback requests, telephone notes, text messages and WhatsApp messages.

Website and technical information

When you visit our website, information may be collected about:

• your IP address;

• browser, network and device;

• the pages you visit;

• the page or website that referred you to our website;

• links, buttons and pages you interact with;

• dates and times of visits;

• general website traffic and activity; and

• your cookie and privacy preferences.

4. How we collect personal information

We usually collect information directly from you when you:

• complete a website form;

• telephone, email, text or message us;

• ask for a quotation;

• book an appointment;

• provide information during a site visit;

• approve work or enter into a contract with us;

• make a payment; or

• provide feedback or make a complaint.

We may also receive information from:

• a landlord, tenant, homeowner, managing agent or business that has asked us to contact you;

• another contractor, tradesperson or professional involved in the work;

• a referral partner or previous customer;

• an electrical certification, notification or compliance platform;

• a payment, accounting or administrative provider; or

• publicly available sources, where appropriate and lawful.

Where someone else gives us your details, we will only use them for the purpose for which they were provided and as otherwise permitted by law.

5. How and why we use personal information

Under UK data-protection law, we must have a lawful reason for using personal information.

To respond to enquiries and prepare quotations

We use contact, property and job information to:

• respond to questions;

• understand the work required;

• arrange a visit;

• provide an estimate or quotation; and

• discuss possible electrical services.

Our lawful bases are taking steps at your request before entering into a contract and our legitimate interest in responding to enquiries and operating our business.

To provide electrical services

We use personal information to:

• arrange appointments and access;

• carry out inspections, testing, repairs and installations;

• communicate about the progress of work;

• purchase or arrange materials;

• produce reports and certificates;

• manage changes to the agreed work;

• issue invoices and process payments; and

• provide aftercare, warranty support or remedial work.

Our lawful basis is performing our contract with you or taking steps at your request before entering into a contract.

To meet legal, regulatory and safety obligations

We may process information to:

• maintain accounting and tax records;

• issue or retain electrical certificates and safety records;

• make legally required notifications;

• comply with building, electrical or consumer-protection requirements;

• respond to regulators, courts or public authorities; and

• protect the health and safety of customers, workers and members of the public.

Our lawful bases are compliance with a legal obligation and, where appropriate, our legitimate interest in maintaining safe and compliant working practices.

To manage our business

We may use information for:

• customer-service administration;

• diary and job management;

• bookkeeping and financial reporting;

• supplier and subcontractor management;

• insurance and warranty administration;

• handling complaints or disputes;

• obtaining professional advice;

• preventing fraud and misuse; and

• establishing, exercising or defending legal claims.

Our lawful basis is our legitimate interest in operating and protecting our business. Where a legal requirement applies, we rely on compliance with that legal obligation.

To operate, protect and improve our website

We use necessary technical information to:

• display and operate the website;

• maintain website security;

• prevent malicious activity;

• investigate technical problems; and

• maintain the performance and reliability of the website.

Our lawful basis is our legitimate interest in providing a secure and functional website.

Where non-essential analytics or performance cookies are used, we rely on your consent.

Marketing

We may occasionally send information about our services where:

• you have asked to receive it;

• you have given your consent; or

• the law otherwise permits us to contact you.

You may unsubscribe or object to marketing communications at any time by contacting us or using the unsubscribe option included in the communication.

We do not sell personal information to other organisations.

6. When information is required

You do not have to provide personal information simply to browse our website.

However, we may be unable to provide a quotation, arrange a visit, complete electrical work, issue documentation or meet our contractual and legal responsibilities unless you provide certain information.

We will only ask for information that is reasonably necessary.

7. Website hosting and Squarespace

Our website is hosted by Squarespace.

Squarespace may process information about website visitors, including:

• IP addresses;

• browser, network and device information;

• pages viewed;

• referring web pages; and

• information required to operate, secure and improve its website platform.

When you submit a form through our website, the information entered into the form may be provided to and stored through Squarespace so that the submission can be delivered to us.

Squarespace processes information in accordance with its own privacy terms and its contractual arrangements with website owners.

8. Cookies and website analytics

Our website uses cookies and similar technologies. Cookies are small files or pieces of information stored on a computer, telephone, tablet or other device.

Necessary cookies

Necessary cookies may be used to:

• securely display the website;

• remember essential privacy choices;

• support website security;

• prevent misuse; and

• provide features requested by the visitor.

These cookies are required for the website to operate and cannot always be disabled through the website.

Analytics and performance cookies

With your permission, analytics and performance cookies may collect information about:

• website visits;

• traffic sources;

• pages viewed;

• links and buttons selected;

• scrolling and navigation;

• approximate visitor numbers; and

• website performance.

We use this information to understand how the website is used and to improve its content and performance.

Non-essential analytics and performance cookies will only be used where permitted by your cookie preference.

You can manage your choices through the website’s cookie banner or through your browser settings. Blocking some cookies may affect how parts of the website work.

Third-party services added to the website may also use cookies or receive technical information. Where these services are used, details will be included in our cookie controls or this policy as appropriate.

9. Telephone, text and WhatsApp communications

When you telephone, text or contact us through WhatsApp, we will process the information you provide to respond to your enquiry and manage any requested work.

Telephone and messaging providers may process technical and communication information when their services are used.

WhatsApp is a third-party service and processes information under its own privacy terms. You are not required to use WhatsApp and may contact us by telephone or email instead.

10. Who we share personal information with

We only share information where it is reasonably necessary, lawful and appropriate.

Recipients may include:

• Squarespace, as our website hosting and form provider;

• email, telephone, text-message and WhatsApp providers;

• secure cloud-storage, diary, job-management and document providers;

• accountants, bookkeepers and administrative-service providers;

• banks and payment-service providers;

• insurers, brokers, legal advisers and other professional advisers;

• trusted subcontractors, electricians, suppliers or other tradespeople helping us complete the agreed work;

• electrical certification, notification or competent-person scheme providers;

• distribution network operators, building-control bodies, local authorities or regulators where a notification or application is required;

• debt-recovery providers where an invoice remains unpaid;

• law-enforcement bodies, courts, public authorities or regulators where required by law; and

• a purchaser or adviser if Blackout Electrics is reorganised, sold or transferred.

Where another contractor or supplier needs information to complete a job, we will only provide the information reasonably required for that purpose.

Service providers acting on our behalf are expected to protect personal information and use it only for the agreed purpose.

11. International transfers

Some of our technology and communication providers may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate level of protection is used. This may include:

• transferring information to a country recognised by the UK as providing adequate protection;

• using approved contractual safeguards; or

• relying on another lawful transfer mechanism.

Further information about relevant safeguards may be requested using the contact details in this policy.

12. How long we retain personal information

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, including legal, accounting, insurance, safety and dispute-resolution requirements.

Our usual retention periods are:

• Enquiries that do not proceed: generally up to two years after the last meaningful contact.

• Quotations, contracts and completed job records: generally up to six years after completion of the work or the end of the customer relationship.

• Invoices, payments and accounting records: for the period required by tax and company law, normally at least six years.

• Electrical certificates, inspection reports and safety records: for as long as reasonably required for legal, regulatory, property-safety, warranty, insurance or industry purposes. Some records may be retained for longer than six years where appropriate.

• Complaints, disputes and insurance matters: until the matter has been resolved and any relevant legal limitation period has expired.

• Marketing information: until you unsubscribe, withdraw your consent or object to further marketing. We may keep a minimal suppression record to ensure that we respect your request.

• Website analytics and cookie information: according to the lifespan of the relevant cookie, our website settings and the retention settings of the service provider.

We may retain information for longer where required by law, a regulator, an insurer or an ongoing legal claim.

When information is no longer required, it will be securely deleted, destroyed or anonymised.

13. How we protect personal information

We use appropriate practical and technical measures intended to protect personal information against:

• unauthorised access;

• accidental loss;

• inappropriate alteration;

• improper disclosure; and

• destruction or misuse.

These measures may include password protection, restricted access, secure devices, software updates, backups and the careful selection of service providers.

No internet, email or electronic storage system can be guaranteed to be completely secure. You should avoid sending highly confidential information through ordinary email, text message or WhatsApp unless it is necessary.

14. Your data-protection rights

Depending on the circumstances, you may have the right to:

• ask for a copy of the personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete your information;

• ask us to restrict how information is used;

• object to processing based on legitimate interests;

• object to direct marketing;

• receive certain information in a portable format;

• withdraw consent where we rely on consent; and

• complain about how your information has been handled.

These rights are not absolute and may be limited by legal, regulatory, safety or contractual requirements.

We may need to confirm your identity before responding to a request. We will not normally charge a fee, although the law allows a reasonable fee or refusal in limited circumstances.

To exercise your rights, email matt@blackoutelectrics.co.uk.

15. Automated decision-making

We do not use personal information to make decisions about customers solely through automated processing that produces legal or similarly significant effects.

16. Children’s information

Our website and electrical services are not directed at children, and we do not knowingly collect personal information directly from children through the website.

Where work takes place at a family home, school or other premises used by children, incidental information will only be processed where reasonably necessary to arrange and safely perform the work.

17. Third-party websites

Our website may contain links to websites or services operated by other organisations.

We are not responsible for how those organisations collect or use personal information. You should review their privacy information before providing personal details or using their services.

18. Changes to this policy

We may update this privacy policy when:

• our services change;

• new website features or providers are introduced;

• our information-handling practices change; or

• legal or regulatory requirements are updated.

The latest version will be published on our website with its updated date.

19. Questions and complaints

Questions, concerns or requests relating to this privacy policy should be sent to:

Blackout Electrics Ltd
15 Rivermead House
Thames Street
Sunbury-on-Thames
TW16 5QN

Email: matt@blackoutelectrics.co.uk
Telephone: 07908 610854

We will try to resolve any concern promptly.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator responsible for data protection. Details about making a complaint are available through the Information Commissioner’s Office website.